MB
Megan B

1 reviews | Active since Mar 2021

31 Mar 2021, 14:17

Worst Service Ever

I've really had enough of the ridiculous service provided by RCS. I originally opened up an account with them via DIONWIRE. The store closed down and I eventually found out that I have to do a card conversion.

I settled my account in August 2020 and then ai found out that my account was frozen because I haven't used my card in over 18 months. No one ever mentioned to me that I had to still use my card after I used all my credit available. I've settled the account and have gone twice now to do a card conversion with Game.

My card is still not activated after I have done exactly what RCS has told me to do how many times. I am honestly fed up having to struggle and waste petrol riding up and down to sort out my Game card. You struggle getting service from them but they are very quick to constantly phone you to remind you to pay your account. If you don't pay, they are so very quick to pass you along to the lawyers.

0
Replies (1)
RCS
RCS's reply31 Mar 2021, 14:22
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group