Worst service ever

I gave a Game store card, which I paid via the app on the 25th payment reflected immediately I was able to us my card on the 27th, 29 I got a call that my act is in errors I checked the Game app apparently payment was reversed.

I went to the bank to find out as I did not receive the money back and Capitec they advise I can't or they can't reverse the payment as it's an online purchase.

Mavis from Game called me I explained, she then advised I should send my bank statement which I did on the 1st. The very same day they responded that the payment reflected.

The 2nd I got a call again and I explained the same thing and the lady was super rude