WORST SERVICE EVER!!!! AVOID RCS AT ALL COSTS

For Game Store Card and RCS Loan. What a frustrating experience trying to deal with these people. Such a long story, so I'll cut it short - inept, rude, bad attitudes, threatening during crisis situation after insurance claim already lodged (April), and just plain useless. I received 4 calls in one day from different people about the same account, which was supposed to be covered by the insurance claim, but their insurance department was dragging it's heels. The contact centre has no communication with the insurance department, so they expect me to phone that department of THEIR company, then report back to them. I phoned the complaints department and spoke to Oliver as they double debited my account, even though we were waiting for the insurance to pay (which was my rent money), and then he never bothered to phone back as promised and was unreachable when I tried to call him. Also still waiting for Arlene Pieterse to phone, as the call centre said she would to try and sort out the issues. Phoned today to say I could have paid 10 days ago if they had not disabled my self-help feature (for what reason? So I have to go in-store to pay? That is not in line with Covid Regulations and I will be reporting them separately for this). So I paid today and they will still not enable my internet self-service payment feature, until I send them 3 months bank statements, ID, and a letter from my employer stating I am working again. They only paid for 2 months instalments and aren't planning on paying again, so why do I need to send this to them? Blatant breach of privacy. I have not app**** for anything, so they do not need all of this fluff, which is inconvenient and time-wasting. They are not entitled to these documents unless I am applying for either finance or insurance cover. I will take them to the Constitutional Court for this too, if needs be. The account is up to date, so there is no valid reason why the online payment feature has been disabled.

The call centre agents cannot answer any questions about anything. All they want is a date when they will receive payment. Well, it could have been made way earlier had RCS not blocked the online payment feature.

I am cutting my Game Card up now, so that I don't have to deal with these *********** people ever again.