RJ
Robert J
1 reviews | Active since Oct 2022
28 Oct 2022, 13:32
Worst service ever!
Worst service ever! I went into the Game Menlyn store to convert my Dion Wired RCS card to Game mystore RCS card on Sunday 23 October, was told by the game representative and the RCS representative over the phone to wait 48 hours to activate.
On Wednesday I call to activate the card, get told it wasn't done, they'll do it for me but have to wait another 48 hours.
Friday call trying to activate my card, get told conversion was never done! I have to go in to the useless game branch and restart the whole process.
Nope, I will rather pay double for anything than use your services again.
I will pay off and close my account with you asap.
Thank you for forcing me rather consider suing cash.
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Replies (1)RCS's replyOfficial
31 Oct 2022, 14:12 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Oct 2022, 14:12
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
