JS
Joan S
1 reviews | Active since Nov 2022
22 Aug 2023, 07:03
WORST SERVICE EVER!!!!!
This company has the worst customer service!!!!!!! I received an SMS from RCS with an Ozow link to make an instant payment to my account. The payment was done on the 2/8/2023, until now the money is not allocated to my account. They are quick to call to make payment arrangements (have already received 4 calls), but they cannot sort out something so simple. I have called the contact center for the allocation to be done....reps are rude, was given a whatsapp number and until now there is no response. Sent an email a week ago...no response aswell. Please DO NOT open an account with RCS. Customer service is nonexistent.....
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Replies (3)
RCS's replyOfficial
22 Aug 2023, 09:08Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply22 Aug 2023, 09:08
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's replyOfficial
22 Aug 2023, 09:19Hi Pearl Sammy . My name is Victor.I'm sorry that you have not been assisted sooner.I will get back to you as soon as possible. Please look out for an email from me.
RCS's reply22 Aug 2023, 09:19
Official
Hi Pearl Sammy . My name is Victor.I'm sorry that you have not been assisted sooner.I will get back to you as soon as possible. Please look out for an email from me.
RCS's replyOfficial
24 Aug 2023, 12:29Hi Pearl Sammy I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. Please will you consider rating RCS again on this platform based on resolving this issue.
RCS's reply24 Aug 2023, 12:29
Official
Hi Pearl Sammy I'm pleased that we were able to resolve this issue for you. Once again sincere apologies for the inconvenience caused. Please will you consider rating RCS again on this platform based on resolving this issue.