Worst service ever

So we have an RCS card and my husband took a cash advance on Saturday, we were told it would take 48 hours, I pay for the account and during the call we explained this also my husband says to the consultant she can speak to me, she does this and confirmed everything. I ask about the bank account as it is my account on their system and even offer to provide my husbands account details and the consultant refused saying it’s fine the money must go into the acct being debited. We all agree. There is no cash issued and it’s day 3 so I call and I’m told it failed bank verification so I ask for a supervisor and the lady I speak to Ayanda becomes rude and even at the end of this call just puts the phone down. She is so rude and she represents the company not to mention the fact that her supervisor refused to take the call, we pay so much in interest from a company with ****py staff, service was just the worst I ever received from a Call Centre, RCS should re-evaluate recruitment.