Worst service ever!!!!!

I have never received such horrible service. I called the RCS customer care on the 8th of March to request for a settlement amount for my Game account and I was given an amount that was over a R100 extra to pay. I paid that amount on the same day and requested that they close the account which on the email stipulated that it takes about 2-3 days after settlement to close the account. I waited for confirmation of closure and nothing was sent. I called the call centre again and spoke to a lady who was very rude and told me that she can't do anything l, I must wait which I did for a few more days and nothing happened still. On Friday the 15th March 2024, I called again and spoke to Mikhail who then told me that they can't close the account as they owe me +- R100. He further told me that it's either I request for a refund which will talk about 2 weeks to be processed, I go spend the amount at their store or they write it off. I told him that he must write it off as I don't want anything to do with the account anymore and he advised that he sent it for write off and closure which today I get told by Likhona that the write off request and closure were not done.

I fail to understand that what is so hard to close this account?? Firstly, you give a wrong settlement amount the next thing you give me a run around when you are supposed to close the account.