1 reviews | Active since Oct 2023
WORST SERVICE EVER!!!!
On the 27 of September 2023 I made an online payment of R1000 on my account PNP RCS card. I call RCS a few days later to find out if the money is reflecting yet of and i was advised by your agents that it's not reflecting yet so i must send my banking statement as proof of payment. I send the bank statement and on the 5th of October, I get a reply that the R1000 is reflecting on my account. On the following Monday, I started getting messages and calls from RCS saying that my account is in arrears again. I called your call center to find out what is happening and I was told that I did not pay my account and the R1000 is not reflecting anymore so I must send the proof of payment again. I sent the latest statement on the 13 of October 2023 to all the email addresses I was given. I am still yet to receive a response for you guys but I am still getting messages and calls about my account being in arrears. I need this fixed urgently...
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group