Worst service ever!

After acquiring a consolidation loan from my bank, my bank settled my RCS/Coricraft card. Obviously my bank was quoted an incorrect settlement figure with the result of a credit on my RCS/Coricraft card. I subsequently asked for this card/account to be closed and the credit to be refunded to me. After several attempts to have this sorted out, it goes without saying, that this still has not been done after almost two weeks of calling and emailing. Eventually, I was asked for a couple of document to be emailed through, which I attended to promptly. After again sending follow up emails, I still did not get my refund. I called in, only to be told by the call agent that the email address I used was the incorrect one and gave me the correct email address and so, again I emailed th required documents! It is frustrating and very irritating that the original email address that was givin was incorrect, but still within in the RCS/Coricraft group. The recipients of the email could have forwarded it to the correct department, but instead left it making me call/email to retrieve my funds. I think that the RCS group has a lot to learn in the area of good service!