Worst Service
I made a payment on March 24th of R300. The payment has not yet been allocated to my account, I contacted your call centre a week ago and advised them I had made a payment towards the account, a proof of payment was requested (which I emailed to ***). To date, the payment is not allocated and I get a call from your collections department telling me I am in arrears and that I should make a payment arrangement. The agent was not interested in what I was telling her, she insisted that I arrange. Arrange for what? I paid and I want the payment allocated. ***.
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Replies (3)
RCS's replyOfficial
15 Apr 2020, 13:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Apr 2020, 13:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
's updateReviewer Update
17 Apr 2020, 17:10Are y'all serious? You acknowledge receipt of my complaint, then what? Nothing? Complete waste of time????????.
's update17 Apr 2020, 17:10
Reviewer Update
Are y'all serious? You acknowledge receipt of my complaint, then what? Nothing? Complete waste of time????????.
RCS's replyOfficial
05 May 2020, 16:53Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply05 May 2020, 16:53
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS