Worst service

I have been trying to close my makro account for a month now. I have been sent from pillar to post. No one has been helping me. I wrote a review about makro and they assigned an agent by the name of Bahle Twala. Bahle has no clue on what to do assist me. He called on tuesday saying he will assist me,its been two days and I have not received any feedback from him. I had to call everyday so get hold of him. His manager is even more useless, he did not provide any solution. Can this be resolved ASAP. I dont understand what is the hold up in closing my account.