Worst Service

I settled a RCS Personal Loan several months ago. I checked my credit profile in March 2019 and I noticed the loan reflect as active. I went onto RCS website to try and get a number to call. Called the number on the website and was on the automated system for more then 10 minutes. I hanged up and completed an online contact on the website. I never received feedback. I checked my credit report again on 3rd May 2019 and the account still shows active with a balance. In terms of NCR a financial institution need to have a dispute department with a number available and I am sad to say nothing on the RCS website. I tried again to call on 3rd May 2019 and was on the automated system for more then 10 minutes.