KC
Kotie C
1 reviews | Active since Jan 2018
18 Jun 2018, 11:38
Worst service
Worst service from the start. Begging for statement for weeks due to the fact that they send it to the wrong email address. And when you do make a payment via the internet - you still get threatening sms and emails that you credit limit has dropped and you need to pay more that what your statement says immediately. I will not recommend dealing with this drama.
Helpful (0)
Replies (7)0
Replies (7)
RCS's replyOfficial
18 Jun 2018, 14:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply18 Jun 2018, 14:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
KC
Kotie C's updateReviewer Update
19 Jun 2018, 07:38Sure, the standard copy and paste reply we all get - just to show that RSC has answered... and yet we all wait...
KC
Kotie C's update19 Jun 2018, 07:38
Reviewer Update
Sure, the standard copy and paste reply we all get - just to show that RSC has answered... and yet we all wait...
RCS's replyOfficial
19 Jun 2018, 09:17Good day
Please be advised that we have forwarded the statements to the email address ***. May and June statements. response was sent to you 14:30 on the 18/06/2018
Please confirm the receipt of the statements.
Regards
Best regards,
RCS's reply19 Jun 2018, 09:17
Official
Good day
Please be advised that we have forwarded the statements to the email address ***. May and June statements. response was sent to you 14:30 on the 18/06/2018
Please confirm the receipt of the statements.
Regards
Best regards,
KC
Kotie C's updateReviewer Update
19 Jun 2018, 09:28I am upset about the second matter not being sorted yet - the threatening emails and smse regarding overdue payment which is not overdue. See what i mean, there is no body that knows what is going on with the accounts but quick to send threats and decrease credit limits. And demanding money that is not due yet
KC
Kotie C's update19 Jun 2018, 09:28
Reviewer Update
I am upset about the second matter not being sorted yet - the threatening emails and smse regarding overdue payment which is not overdue. See what i mean, there is no body that knows what is going on with the accounts but quick to send threats and decrease credit limits. And demanding money that is not due yet
KC
Kotie C's updateReviewer Update
21 Jun 2018, 11:46Does RCS make notes on the system or communicate to each other? NO
Yesterday i receive a mail saying its all sorted and my next installment is due the 1st and my credit limit has been re-instated.
NOW AGAIN TODAY I GET A THREATENING LETTER SAYING I MUST PAY I AM IN ARREARS? really what is wrong with you?????? i have had it with RCS CONTEMPO
KC
Kotie C's update21 Jun 2018, 11:46
Reviewer Update
Does RCS make notes on the system or communicate to each other? NO
Yesterday i receive a mail saying its all sorted and my next installment is due the 1st and my credit limit has been re-instated.
NOW AGAIN TODAY I GET A THREATENING LETTER SAYING I MUST PAY I AM IN ARREARS? really what is wrong with you?????? i have had it with RCS CONTEMPO
RCS's replyOfficial
21 Jun 2018, 14:44Good day
Kindly be advised that your account has been adjusted, next instalment will be generated on the 12/07/2018 and due on the 01/08/2018.
Hope you find the above in order
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards
RCS GROUP
Best regards,
RCS's reply21 Jun 2018, 14:44
Official
Good day
Kindly be advised that your account has been adjusted, next instalment will be generated on the 12/07/2018 and due on the 01/08/2018.
Hope you find the above in order
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind regards
RCS GROUP
Best regards,
RCS's replyOfficial
21 Jun 2018, 14:44Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply21 Jun 2018, 14:44
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,