DM
Daisy M
1 reviews | Active since Jun 2018
23 Dec 2019, 15:27
WORST SERVICE
I WISH THERE WAS A 0 FOR THIS COMPANY I HAVE BEEN TRYING SINCE SATURDAY TO GET A SETTLEMENT AMOUNT TO CLOSE OF MY ACCOUNT UP UNTIL NOW A DEBIT ORDER FROM THE 21ST IS STILL ON MEMO DEBITS. YET SATURDAY WHEN I WENT INTO THE SHOP I WAS TOLD TO COME BACK SUNDAY, I DECIDED TO CALL MONDAY INSTEAD BUT YET MONDAY I STILL GET THE SAME ANSWER HAS SATURDAY. THIS IS FRUSTRATING AND A WASTE OF TIME AND MY MONEY. WORST SERVICE EVER!!!!
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
23 Dec 2019, 15:47Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply23 Dec 2019, 15:47
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
25 Dec 2019, 08:51Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply25 Dec 2019, 08:51
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
DM
Daisy M's updateReviewer Update
06 Jan 2020, 15:22resolved how??? i keep calling your contact center which i doubt anyone works there as i never get a response after waiting 30 minutes to speak to a consultant. i just need a settlement amount and close off my account. how do you apologies with no solution ....
DM
Daisy M's update06 Jan 2020, 15:22
Reviewer Update
resolved how??? i keep calling your contact center which i doubt anyone works there as i never get a response after waiting 30 minutes to speak to a consultant. i just need a settlement amount and close off my account. how do you apologies with no solution ....