Worst experience with RCS for Pick 'n Pay

I have been struggling with my Pick 'n pay card since May, every time there is a new problem. So at the end of June 2021 i was told all is fixed and resolved and I will not have any more problems. Saturday 17 July 2021, i could not use my Pick 'n Pay store account. It keeps declining and says does not honor. Called RCS customer services just to find out my card is blocked because of my ID photo is not the same as at Home Affairs, it is similar, but not the same. I asked why and I was not given an explanation. just said we will un block you now. I was not called, not mailed or any form of communication regarding this. My account is up to date and this is how I get treated. I am going to get my lawyers involved for the pain and suffering and hours spent on my off time to get problems resolved that are not my fault. And then the arrogant answers from RCS on the phone was the last straw. I want compensation or I will take it further. I await your answer.