CC
Claire C

1 reviews | Active since Jun 2015

03 Jan 2017, 16:28

Worst experience in my life

<p>I requested a refund on 8 December 2016, sent through documentation 5 times and i am the one who has to follow up to hear there is still outstanding documentation! I overpaid R10 000 on this account and no one is bothered to even help me !!!!!!! Nor does anyone have the decency to just take ownership of this query !!! Always another excuse, another story !! Worst experience I have ever had in my life . </p>

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Replies (2)
RCS
RCS's reply04 Jan 2017, 11:34
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply10 Jan 2017, 11:02
Official

Good day Mr Cosby

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS