Worst Customer Service on this Earth

<p>In September 2016, I decided to pay off my RCS "Credit" Card, as it was becoming tedious to call them up everytime I needed to transact and an embarrassment as well. I paid my amount owing, sent through the relevant documents that the Customer Service Agent said I needed to send and recieved confirmation that the relevant departments had indeed recieved my documents and all was in order in that aspect. It has been 6 ****** months and the account still not closed just suspended, a bad reflection on my credit score, due to your incompetence, your utter inability to do your duties as a Financial service provider. The money is paid the documents are in order. I have called your customer care +- 20 times and got the exact same story that there is a delay in your closure department, what is the delay?? I have sent through the documents on two occasions. How hard is it to close the account if everything is in order.</p> <p> </p> <p>Awaiting a response because calling your Customer Care has been a waste of my time and my money because they are unhelpful, coffee drinking, gossiping, know nothing about RCS procedure and protocols employees.</p> <p> </p> <p>Sincerely</p> <p>Koshina </p>