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fatima A
1 reviews | Active since Jan 2020
19 Sept 2020, 19:38
Worst customer service ever
Disgustingly poor and inefficient call centre . Like seriously how difficult is it to close an account ?! Hope I will reimbursed for all the time I’ve wasted trying to do this . Surely there must be an easier way
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
20 Sept 2020, 09:35Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Sept 2020, 09:35
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
24 Sept 2020, 14:39Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards
RCS Group
RCS's reply24 Sept 2020, 14:39
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards
RCS Group
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fatima A's updateReviewer Update
25 Sept 2020, 08:50How has this issue been resolved ? Have you lost your mind ? I phoned today to make sure my account is up to date , only to be told that the settlement amount is R 3.54 and I can only close the account once the amount reflects , a proof of payment will not suffice . Also very ridiculous that I can’t close the account In store . Will also be reporting this issue to credit ombud for incorrect balances .
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fatima A's update25 Sept 2020, 08:50
Reviewer Update
How has this issue been resolved ? Have you lost your mind ? I phoned today to make sure my account is up to date , only to be told that the settlement amount is R 3.54 and I can only close the account once the amount reflects , a proof of payment will not suffice . Also very ridiculous that I can’t close the account In store . Will also be reporting this issue to credit ombud for incorrect balances .