TR
Talha R

1 reviews | Active since Mar 2017

03 Mar 2017, 08:41

Worst customer service Ever

<p>RCS has the worst customer service and system management. I asked for them to add a debit order on my account and since then they have only debited my account once. I have contacted the call centre on a number of occasions with them not being able to assist. I cannnot understand how a debit order can only work once. I would advise all people not to use this financial provider as they are only looking to take their clients for a ride. The customer service is Pathetic and the management team is never available to assist. I have even asked them to send me a settlement letter and have not received. This company needs to catch a wake up and learn that customer service is key to doing business.</p> <p> </p> <p> </p>

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Replies (2)
RCS
RCS's reply10 Mar 2017, 08:03
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply10 Mar 2017, 08:04
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS