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Nokuzola N
1 reviews | Active since Oct 2020
22 Oct 2020, 09:09
Worst customer service
I wrote a complaint on the 16.20.2020 in connection with the insurance/account protection plan as i am no longer working and i was paying the insurance since i joined the RCS/MAKRO Account, I went to the Store on 27.07.2020 they sent the documents and confirmed that the documents were received on claims department but i never got any communication regarding this other threatening sms to pay my outstanding daily. I am still waiting for feedback since the 16.20.2020
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
22 Oct 2020, 12:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Oct 2020, 12:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
NN
Nokuzola N's updateReviewer Update
22 Oct 2020, 12:14This is the response i got on the 16.20.2020 till this time i am waiting for their feedback i guess this the automatic reply from RCS, no seems to care about our complaints
NN
Nokuzola N's update22 Oct 2020, 12:14
Reviewer Update
This is the response i got on the 16.20.2020 till this time i am waiting for their feedback i guess this the automatic reply from RCS, no seems to care about our complaints
RCS's replyOfficial
04 Jan 2021, 15:58Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply04 Jan 2021, 15:58
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's replyOfficial
04 Jan 2021, 16:11Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply04 Jan 2021, 16:11
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS