Worst Customer Service

<p>As a customer of RCS, I am extremely dissappointed with the service that I have received. From requesting a settlement letter, to actually receiving the letter and then paying an amount that was above the settlement amount, RCS has been nothing but painful to deal with. I have been patient when dealing with them, but this morning was the last straw. Upon calling in on 08/02/2017 to confirm if the amount I paid to settle my balance had cleared, I was told I paid in excess. I requested for a refund but was told that I need to submit documents in to get the refund processed. Firstly, this was no fault of mine as I paid the amount as per the settlement letter, after explaining this to the consultant, he advised that I only need to send a copy of my ID as my banking details are on system. Which i did... Only to receive an email yesterday afternoon (09/02/2017) advising I need to send proof of payment of the amount and the proof of the payment on my bank statement... After sending in the documents this morning, I called in to confirm of the documents were recieved, only to be told by another consultant that I have to wait until next Wednesday or next Friday for the refund to be processed as I only sent the documents this morning... It has suddenly become my fault for the delay in the refund.. After asking to speak to a manager, I was told no one is available and there is a 2 hour turn-around time for them to contact me.. This is really upsetting to say the least... My intention was never to close my account, but to just settle th balance, but after this experience, I am convinced not to waste my time and money on RCS going further.</p>