Worst customer service

<p> In July 2016 i indicated that i want to settle and close my account. THe amount was paid and now i get smses indicating that i still owe money. i called the customer service and spoke to a lady who could not assist me but also said nobody else could because she is the only agent there. i asked to be put through to the people who can assist with the recordings and the kept me holding on for 11 minutes. just to come back and tell me its club fees. how does one pay club fees if you said you closing your account. when i wanted to speak to a supervisor or manager i also got a bunch of excuses. i refuse to pay any more money because of one person that can not do their job correctly </p>