WORST CORRESPONDENCE RESULTING IN I HAVE TO PAY AN AMOUNT MONTHS END AFTER REQUESTING TO CLOSE MY ACCOUNT MORE THAN A MONTH AGO!!!!!

<p>I settled my account on the 15th of September. I phoned RCS to make sure my payment was allocated. I also requisted on the line and email that I want my account to be closed off. I was told it would take up to 35 working days to close the account. I asked on the phone, during this 35 days period if I would be billed anything on my account and was told NO. This morning I received and email statement that an amount of R177.18 is due by the 1st of October. After I phoned in this morning I was told that it was because I requested a settling amount on the 12th of September but only made a payment on the 15th. I was told that I could not be put threw to someone else this being how it is. If my account was handled with care RCS should have taken the time to tell me when I phoned in to make sure the payment was received that there was a shortfall? why wait untill the next month to only send me a statement and not to care about be a valid client of them since 2012 to help and assure me everything was in order. I am not happy with this kind of service from them and would advise people to never take anything from them. I still wonder if I am the only case being handled this way!! they just expect me to pay this amount without quering it.</p> <p> </p> <p>Havent heard from them,m after the 15th of September untill I PHONED THE TO QUIRY MY STATEMENT THIS MORNING. THE CONSULTANT TOLD ME THEY DID RECEIVE MY REQUEST TO CLOSE MY ACCOUNT BUT DUE TO THE SHORTFALL AFTER i PAY THIS R177.18 MONTH END IT WILL TAKE ANOTHER 35 WORKING DAYS FOR THE CLOSURE TO COMPLETE.</p> <p> </p> <p>WHAT STOPS THEM FROM SENDING ME ANOTHER STATEMENT NEXT MONTH AND STATE THAT THERES MORE CHARGES??</p> <p> </p> <p>NOT PAYING THIS WILL MEAN MY CREDIT SCORE WILL BE AFFECETED DUE TO THEM NOT CORRESPONDING WITH ME IN A PROPER MANNER.</p> <p> </p> <p>Worst service I have ever received from any Financial Provider. I settled my African Bank Credit card the same time as RCS and my card was closed the same day I phoned in to make sure they received my payment!</p> <p>I will be posting my story on every social media out there to show people how you operate!!!!!</p>