Worst company to have an account with

Rcs is really one of the worst companies to have an account with and also the call centre is really a story on its own.My wife opened a cotton on account in december We made a purchase and wanted to make payment instore only to be told that the account cannot be paid instore and only at standard bank and easypay points.Upon requesting payment deails the stores had no information as to how the accounts can be paid(account details or easypay details)After calling the call centre and waiting for 17min to be unanswered and again the next day 15min again unanswered.Third time lucky got through to a agent who furnished us with details to do payments.We made payment yesterday and after checking today we saw our acc was blocked.After numerous attempts to speak to a supervisor as the untrained call centre staff is really a joke to speak to i finally spoke to a supervisor who told me i have received statements of acc to be paid and i told him i only furnished one of the staff yesterday with e mail address to send starement to and even told him to check recorded conversations.One thing for sure rcs must really up their game by employing qualified staff and getting their act together.