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Dovhani M

1 reviews | Active since May 2016

18 Apr 2022, 10:50

worst company to ever ( ********** company not rcs)

On 08 March 2022, i have received an sms of transactions of R15000 that are happened at picknpay. RCS called me wanted to know if its me who did that transaction. When i told them that its not me they told me that it might be a ***** i need to send them an affidavit, card number, 3 signatures and id. I have sent them those documents but since then, they have never update me up until now. What they know is to harass you with their call wanted you to pay the account that is under dispute before they resolve the matter. Stop calling me because i will not pay this account because the balance that is showing does not belong to me. This is the Company that hired a bunch of frausters management and their employees because they seem like what they did to their customers accounts cause they do want to investigate. Why customers are always complaining about the ***** that are always happen to their customers accounts but they are not willing to tighten the security when opening the account or buying. After you refused to pay the account they send the update to credit bureaus notifying them that you defaulted on your account to tarnish your name. People who want to apply the credit please stay away from this company because you going to experience a countless problems. To hell with this company. They must forget about the payment up until they resolved this matter. They should stop sending a false update to credit bureaus. It does not deserve a star

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Replies (2)
RCS
RCS's reply18 Apr 2022, 11:38
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply18 Apr 2022, 15:45
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

 
Kind Regards,
RCS CARDS