DL
Dimpho L
1 reviews | Active since Jan 2018
06 Jun 2019, 19:05
Worst Company
Am very unhappy with RCS and i will never use them again! I got retrenched in March 2019 so i went ahead to put in an insurance claim with them on the 22nd of May, i sent through all the documents needed and to this day my claim hasn't been finalised. I've heard no communication from them up until yesterday when i emailed them to check on the progress of my claim!
I was told the assessor will get back to me once done. I believe this is a way of them buying time so that when month end comes i have to pay the instalment which i don't have!
I wouldn't advice anyone to use this company EVER!!!!
Helpful (0)
Replies (5)0
Replies (5)
RCS's replyOfficial
07 Jun 2019, 15:55Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply07 Jun 2019, 15:55
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
07 Jun 2019, 16:12Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply07 Jun 2019, 16:12
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
DL
Dimpho L's updateReviewer Update
25 Jun 2019, 15:22No it hasn't been resolved i received a call from you guys saying you waiting for the insurance and also you promised to send me an email regarding the conversation we had on the day you called me and this was on the 8th June, this did not happen. On the 20th june i get a text which reads as follows: Please note some documentation is still outstanding for your sunglass hut claim. To prevent further delays or closure of your claim please submit the required documentation!!! I have sent through everything that was needed more than a month ago?????? Is this matter going to be resolved RCS???????
DL
Dimpho L's update25 Jun 2019, 15:22
Reviewer Update
No it hasn't been resolved i received a call from you guys saying you waiting for the insurance and also you promised to send me an email regarding the conversation we had on the day you called me and this was on the 8th June, this did not happen. On the 20th june i get a text which reads as follows: Please note some documentation is still outstanding for your sunglass hut claim. To prevent further delays or closure of your claim please submit the required documentation!!! I have sent through everything that was needed more than a month ago?????? Is this matter going to be resolved RCS???????
RCS's replyOfficial
08 Jul 2019, 16:22Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply08 Jul 2019, 16:22
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
17 Jul 2019, 11:20Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply17 Jul 2019, 11:20
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,