sM
shamim M
1 reviews | Active since Aug 2019
22 Sept 2020, 08:39
WORSE SERVICE EVER AFTER TAKE OVER BY RCS GROUP!!
Hi RCS you have taken over admin for the Edcon group and have been pushing me from pillar to post for the past 2months, I have sent all the relevant proof more than 20 times and still my payment is not allocated to my account, it seems like there is ***** on my account I requested copies of my statement but its not sent to me. if this impacts my credit rating I will take legal action. HOW CAN YOU NOT FIND MY PAYMENT WHEN IT WAS ALWAYS PAID INTO THE SAME ACCOUNT!!! THE CUSTOMER SERVICE IS PATHETIC!!!!!
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Replies (4)
RCS's replyOfficial
22 Sept 2020, 08:43Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Sept 2020, 08:43
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
sM
shamim M's updateReviewer Update
22 Sept 2020, 09:06how do I contact customer service who themselves cannot help but give us email addresses and ask to send POP which like I mentioned was done but every day different people asking for the same thing, I was even asked to provide a letter from my bank confirming payment even though I had a POP this is not acceptable, people at customer service also promise to follow up and get back to me which never happens!!!! since the 8/8 this is being going on and I have all my email proof and read messages!!
sM
shamim M's update22 Sept 2020, 09:06
Reviewer Update
how do I contact customer service who themselves cannot help but give us email addresses and ask to send POP which like I mentioned was done but every day different people asking for the same thing, I was even asked to provide a letter from my bank confirming payment even though I had a POP this is not acceptable, people at customer service also promise to follow up and get back to me which never happens!!!! since the 8/8 this is being going on and I have all my email proof and read messages!!
sM
shamim M's updateReviewer Update
23 Sept 2020, 10:45can someone tell me you claim I paid to the wrong account, yet the account I paid to and the account number you sent is actually the same!!!! is there some problem RCS!!!!!! and yet you cannot tell me when my payment is being allocated????? one person gives me a jet account number for future payments exactly the same account.
sM
shamim M's update23 Sept 2020, 10:45
Reviewer Update
can someone tell me you claim I paid to the wrong account, yet the account I paid to and the account number you sent is actually the same!!!! is there some problem RCS!!!!!! and yet you cannot tell me when my payment is being allocated????? one person gives me a jet account number for future payments exactly the same account.
sM
shamim M's updateReviewer Update
02 Oct 2020, 11:12HI RCS still no feedback, I was told over a week ago my payment was found, yet not allocated to my account, I keep emailing no feedback, I even went to Edgars store in Galleria to resolve the stores are even a bigger mess, the customer service cannot check on their systems they need o phone and I waited for over 2 hours because the customer service was pushed from one person to the next and I left, this is ridiculous when we phone in no one can help if you email no one responds, you go to the stores its a total chaos, how do we get matters resolve. if this issue effects my credit rating, I will sue you guys for efficiency and defamation!!!!
sM
shamim M's update02 Oct 2020, 11:12
Reviewer Update
HI RCS still no feedback, I was told over a week ago my payment was found, yet not allocated to my account, I keep emailing no feedback, I even went to Edgars store in Galleria to resolve the stores are even a bigger mess, the customer service cannot check on their systems they need o phone and I waited for over 2 hours because the customer service was pushed from one person to the next and I left, this is ridiculous when we phone in no one can help if you email no one responds, you go to the stores its a total chaos, how do we get matters resolve. if this issue effects my credit rating, I will sue you guys for efficiency and defamation!!!!