EK
Eugene K

1 reviews | Active since Aug 2016

05 Sept 2016, 09:10

wont assist me with sending POP to settel my account

<p>I sent a pop to </p> <p> </p> ********** ********** ********** ********** <p> </p> <p>This is the mail delivery agent at Symantec Email Security.cloud.</p> <p>I was unable to deliver your message to the following addresses:</p> ********** <p>Reason: 554 5.7.1 This message has been blocked because ASE reports it as spam.</p> <p>The message subject was: Fwd: Eugene Keyser settelment<br />The message date was: Mon, 5 Sep 2016 08:55:55 +0200<br />The message identifier was: C5/62-30 ********** DC75<br />The message reference was: server-3.tower-213.messagelabs.com! ********** 557! ********** 1!1</p> <p>Action: failed<br />Last-Attempt-Date: Mon, 05 Sep 2016 06:56:01 +0000<br />Final-Recipient: rfc822; ********** />Status: 5.7.1<br />Diagnostic-Code: smtp; 554 5.7.1 This message has been blocked because ASE reports it as spam.</p> <p> </p> <p> </p> <p>I keep getting this!!!!! I was told the settelment amount for R6700 was valid only for the day I paid and I have done that!!!!.</p> <p> </p> <p>I have told them about this and they wont asist!! if they are going to charge me intrest for the time that they did not send payment it will be theft! </p> <p> </p> <p>I have spent now around R70 on airtime to sort this out and they keep on telling me its my fault and to try anather amail and I have used gmail and my work emaail and they cant even provide any other solution but to tell me i must go into store to have them send it for me. this is rediculas!!!! they cant even call me back when I ran out of airtime.</p> <p> </p> <p> </p> <p>alocate the money I paid and close my account!!! i dont want business with you anymore!!!</p>

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Replies (2)
RCS
RCS's reply05 Sept 2016, 14:11
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply08 Sept 2016, 15:26
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS