Wonderboom Makro RCS agent was very rude

Bad bad experience with your agent based in Makro Wonderboom. Wanted to buy two TV's and the Makro card had been blocked due to suspected *****. We were called by an agent to email an ID copy with 3 signatures and we sent. When we got no response we went to Makro Wonderboom to get it sorted and my word for two whole days (30 and 31st January 2021) we got no assistance and eventually decided to pay using other methods. That lady agent was rude and truly unhelpful as we kept on holding on the phone to get the block removed. All she kept on saying was that we came late and this is what happens when people come close to closing time, that time we came an hour and a half before closing time. I don't know why people treat clients like this, its highly unprofessional. We decided to close the card right there and then. I do hope she is taken to courses on dealing with clients and also the callcentre staff must be warned as they kept hanging up the calls after we had answered millions of their questions. We had to keep calling back and start from scratch.