Wolves in sheep's skin

I am yet to see such incompetence in my life, where one gets harassed for not making monthly payments.

Then when you make more pay in error you need to submit zombie milk to get a refund.

First I called in and informed them I want a refund as I paid R8000 instead of R800, and they said cool send the payment you made and write your ID number on the subject line. I did just that then I called only to find out they said I must send my email to payments instead of refunds then they said send it again to refund I did just that. I waited everything should have been rectified in 48hrs, I called and got assistance from Chanel who escalated the matter and said they will try by all means to have this resolved before the end of week.

I heard nothing from them on Tuesday then I called them today and they said I must send a copy of my ID if I hadn't called to check how would I know they are doing a lot of delays like they have no interest in refunding me. Why should it be such a fight such a battle to get my money back infact money paid to them by error. I would never recommend anyone to such service