CT
Clement T

1 reviews | Active since Dec 2016

15 Dec 2016, 22:56

why haven't you called

<p>One day I get a call from RCS credit department they tell me about a cash advance I can get I declined it but after looking at my budget I realised I need the cash advance so I called RCS customer service and they said I must wait for a call from the credit department I have been waiting from September until now I called them several times and they kept on saying wait for a call I have given up now but disapointed with thier service and it's sad that they have this kind of service considering what they are charging us.</p>

0
Replies (3)
RCS
RCS's reply16 Dec 2016, 09:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply22 Dec 2016, 09:35
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,

CT
Clement T's update22 Dec 2016, 10:07
Reviewer Update

Nothing is resolved how is it I don't qualify for a cash refund now but I did back then i need the money please try finding a better solution