Why can't I close this account?

Item: RCS
Rating: 1
Author: Nellie M

Why can't I close my account now? Tge Call Centre Agent told me about waiting till there are other charges on the account before I could get a settlement amount. Why? I paid up my balance and don't want the account anymore. I can't even freeze it cause you will keep charging me.

Helpful (0)

Replies (2)

RCS's replyOfficial

27 Jan 2021, 08:21

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply27 Jan 2021, 08:21

Official

RCS's replyOfficial

03 Feb 2021, 13:44

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

RCS's reply03 Feb 2021, 13:44

Official