1 reviews | Active since Oct 2016

01 Mar 2017, 13:45

Who is sleeping on the job.

<p>I called to get my card blocked since the last time I discovered that ***** took place on my account. I paid the amount that was out standing and received a zero balance which I was very happy. After making a call to block my account in order to ensure that every time I want to make a purchase I would need to verify my account detail. To my suprise I get told that my account has a interest of R100.52. like why did that not show on my statement or on the system when I asked to pay my account up to date. I really think this is **************** and it is not fair as I dont want to close my account I just dont want to be charged for anything as I have paid which was due to the creditor. I trully think that someone is not doing there work and me as a client I have made sure that I pay what is outstanding. RCS be Sure that I will never use you again.</p> <p> </p>

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Replies (2)
RCS
RCS's reply01 Mar 2017, 17:09
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply04 Jul 2017, 12:46
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS