BM
Benton M
1 reviews | Active since Sept 2013
01 Jul 2019, 14:44
Whats wrong with RCS?
I’ve never seen or heard of a company like them. Their service is downright horrible. Firstly I requested my refund about two weeks. I even sent tons of emails to the ***. Nothing happened. Then last week I requested settlements for my loan. I was told it takes about 48hrs. 48hrs has lapsed already and I made a request on Thursday. This RCS business is terribly run.
Helpful (0)
Replies (8)0
Replies (8)
RCS's replyOfficial
01 Jul 2019, 16:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply01 Jul 2019, 16:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
BM
Benton M's updateReviewer Update
01 Jul 2019, 16:54But why would you want me to contact or email those useless call centre people when i have already done that and it didnt work.All i want is to settle my loans with you and im done with RCS for good.
BM
Benton M's update01 Jul 2019, 16:54
Reviewer Update
But why would you want me to contact or email those useless call centre people when i have already done that and it didnt work.All i want is to settle my loans with you and im done with RCS for good.
BM
Benton M's updateReviewer Update
02 Jul 2019, 10:10can somebody please assist me. This is sooooo irritating.
BM
Benton M's update02 Jul 2019, 10:10
Reviewer Update
can somebody please assist me. This is sooooo irritating.
BM
Benton M's updateReviewer Update
02 Jul 2019, 10:59They only sent one settlement letter. I also requested another two. One for RCS store card and another for Game card. I haven't received responses for those other two. I also requested those ones on Thursday last week. But why take such a long time? This is frustrating.
BM
Benton M's update02 Jul 2019, 10:59
Reviewer Update
They only sent one settlement letter. I also requested another two. One for RCS store card and another for Game card. I haven't received responses for those other two. I also requested those ones on Thursday last week. But why take such a long time? This is frustrating.
BM
Benton M's updateReviewer Update
02 Jul 2019, 11:45Hi,
Please check my response.
Thanks,
Please check my response.
Thanks,
BM
Benton M's update02 Jul 2019, 11:45
Reviewer Update
Hi,
Please check my response.
Thanks,
Please check my response.
Thanks,
BM
Benton M's updateReviewer Update
02 Jul 2019, 15:20Thanks, i was sorted. Thanks for taking time to help. I really appreciate this.
BM
Benton M's update02 Jul 2019, 15:20
Reviewer Update
Thanks, i was sorted. Thanks for taking time to help. I really appreciate this.
RCS's replyOfficial
02 Jul 2019, 17:34Thank you for the positive feedback, really much appreciated.
RCS's reply02 Jul 2019, 17:34
Official
Thank you for the positive feedback, really much appreciated.
RCS's replyOfficial
02 Jul 2019, 17:34Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply02 Jul 2019, 17:34
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS