what the hell

The last 3 weeks i have been making multiple calls to the call center the reason is every time i want access to my account via cell phone or on the pc it gives me the same error message account has been blocked or suspended <br> and after each time speaking to the agents they ask me the same questions and give me the same instruction advising me that problem has been resolved the moment i put the phone down and try and log into my account again same error message. i asked the matter to be escalated but clearly call center staff and management don't know what they doing or they just don't care. i tried call in today and i had to deal with 3 people one transferred the call no warning the other claimed she could not hear me clear call avoidance and the last person decided ag what the hell blame me i as the customer don't know how to log into my own account . i want this matter resolved once and for all or i will start spreading the news of this bad **** service i am receiving if i dont get contact by Wednesday i am stopping my debit order cause i have a right to my account details and to check my balance when i want to and you guys are bridging contract from a ****ed off customer