What correspondence is and is not

Dear RCS, by definition, correspondence to which nobody can reply is not CO-rrespondence. Correspondence is two-way communication. Anything else is a directive. Should you ever actually dain to communicate with your customers you might be greatly surprised at what you learn. Just another example of people involved in finance who think they own the world, in for a rude awakening when they discover the only reason they exist is their customers.