Wasting time and fuel

Only two stars because I actually was approved for an account, but ZERO stars for service! You keep sending me sms messages that I must collect my card, but fail to reply to my queries as to WHERE or what place I can actually collect my card. Spent hours driving around Oudtshoorn last week going from shop to shop and not one place can be of any help (eventually it was suggested that I go to George). So I take a 200km round trip to George yesterday also going to various shops... eventually get told that Game at the Garden Route Mall can issue the card... only to get there and the ONE person who can deal with it does not work on weekends! What the heck? So please, tell me how and where I can get my card? Or can you actually send it to me seeing that nobody knows where to get it?!?!?