Want to. Close my account I no longer need it's still waiting for paid up letter

I opened an account at game within. A month the product was broke and I have resolved that matter by settling the account I requested a paid up and it's was sent to me instantly I paid the amount that was on the settlement letter after that I requested closure letter and paid up letter and I have been telling them many times I no longer want that account can jts be closed I Don't need it's the only thing that was sent to me was a closure letter ,the paid up letter wasn't sent all of a sudden I received an email saying that I need to pay 123.00 the initiation fee I requested I call back they did call me and advise why I need to pay that amount I even told the lady on the call I want this account to be closed I asked more that one time when is my due date in making payment she told me it's the 1st of each month so I need to pay before the due dates I was told to pay at the store I made the payment at game store at gateway I paid extra I paid 130 and I did send an email requesting for paid up letter and the account to be closed but they haven't responded. At 7pm amount of 121 was deducted on my account without Notifying me I wasn't told money was gonna be deducted on my account and I am confused why they they deducting I did not give them permission and we did not make any arrangment I only opened that account within a month (20march2025) and settled the account last day of the month of March and I have paid their initiation fee why arr8 they deducting .I did not authorized them to deduct o. My account because the account was settled the only thing that was left to pay was the 123..can you kindly assists What irritating me even the product I have settled for it's was broke. Within 2 weeks and they told me there is no warranty am scared of taking things on Credits and having an account because I feel like they are failing to assist when you want the account to be closed but there very fast to send me the settlement letter one of the days after settling I went at game store and made phone call with Rian and made me hold for almost minutes advising he is sending the paid up letter with 3 minutes I will receive it's