AB
Ann B

1 reviews | Active since Mar 2010

13 Nov 2023, 16:45

Wake up, RCS!!!

I was in arrears with my RCS card and each time they phoned me, I told them that I had sold my house and couldn't give them an exact date as to when I could pay as I was waiting for my money to come through. They hounded me! I got no less than 8 calls a day. Then, when I received money, they were the first to be paid (1 November 2023), however, I am now continuing to receive messages that they are still awaiting payment. I tried to contact them and went through to an automated system. After trying unsuccessfully to actually get hold of anyone, I sent an email to them telling them that I had paid and if someone could get hold of me in this regard .... I am still waiting for the phone call. I then managed to find an email address on their website and sent them the proof of payment, however, I am still getting messages that they are awaiting payment. I am so sick and tired of trying to get hold of anyone there. Please could someone phone me or look at the damn emails to see the proof of payment.

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Replies (2)
RCS
RCS's reply13 Nov 2023, 16:48
Official
Good day, 
 We acknowledge receipt of the complaint.

We will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***.

Kind Regards,RCS Group 
RCS
RCS's reply14 Nov 2023, 14:39
Official
Good day 

We are pleased to inform that your complaint has been resolved. 

We trust you find the above in order. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind regards, RCS Cards