Waiting for 3 weeks to get money back

My RCS Card and loan has been settled with RCS on the 31st of March. The settlement amounts paid were too much than what was required. I have been phoning almost every day since then to try and get my money back and close the accounts. Every time it is a different story from the call centre operators on what is required, and all documentation has been provided. I have spoken to more than one manager on duty and has been promised a call back. Needless to say, nothing has happened. In the meantime I am still getting monthly statements and interest is being deducted! Not even to mention the money being spend phoning after them.<br> They are so quick to take your money, but not getting anywhere in paying back what is not theirs.<br> I am fed up! This is the worse service I have ever experienced. Even the government staff is better!<br>