Waiting and waiting and waiting...

Second time I am at Game branch to get my account unblocked after ***** case was resolved. Waiting 40+ minutes for ***** dept to answer their phones and still waiting. Finally answered phone and then dropped it and wont bother to phone Game back to assist a customer. I didnt cause this **** on my account but I have to stand here for hours while nothing happens. Your processes are not fair towards customers or even people that work for you