VVM rude agents drop call

MR RODVAN WALKER, Game Account Number ***

I just had a call from one of your agent's/consultants and she was extremely unprofessional and hung up the phone on me while I was talking. I was not rud to her and asked her a reasonable question about the interests charged on my account. Her answer was "I only work for this company and you need to phone RCS" It clearly seems as though she didn't even review my account to see that I was unemployed, I had a retrenchment benefit for months hence the big gap in payment as I was still unemployed after the retrenchment benefit 12month period. If she had checked my account she would have seen that I have always paid my account on time and never missed a payment for all the years that I have been employed. This was the case for all my accounts and home loan and I always pride myself on having a good credit score. This was unfortunate but I am trying to get back on track. An agent that reviews all of these things and you have me on the line to make payment arrangements then you should work with that person and try to rehabilitate them and continue to treat them as the valued customer that I was.

I am not sure what your agent's name is but please listen to the call and provide her with better training. I am disgusted, to say the least.

Please have someone else call me to make proper arrangements. My mobile number is ***. I would also like to speak to RCS to confirm where all the interest came from and if they can offer me a settlement amount.

VVM is the worst choice RCS could have made for your image and credibility as a retailer. They are rude and unprofessional.