Vultures that don't help when a customer needs it

I have a RCS loan which I was managing very well till I lost my job with Covid-19. I then continued to pay till I had to make use of the insurance part as I was not able to find work. I eventually found work but at a third of what I used to get, however in the Eastern Cape work is not something that is easy to find. I tried asking RCS to adjust the loan term so that I could pay an affordable rate, however they refused and all I could do was make a payment arrangement. This has obviously not only incurred a lot of interest every month, but every month there are issues with the payments. I was now handed over last month to Blake despite trying to keep this account at a positive with my arrangement. This month again the payment is mad earlier than the date arranged, and yet I get an email stating I have not paid the arranged amount. That costs me phone calls and stress which basically is not good for me at the moment with high blood pressure as it is.

Your company only cares about the money and now is milking my loan with interest because you would not help by adjusting the term to help me stay in the clear.

I am not running away from my payment or stopped paying, I am paying as much as I can.

Try surviving on R4750 salary a month with no husband or partner that supports me. I will never in my life recommend or use your company again.