FM
Faith M
1 reviews | Active since Jun 2011
30 Oct 2019, 15:58
VIP CARD - WHAT A *******
I recently open a six month Interest free account, however each month the my statement has interest listed.I have called the call center numerous times and all I get told is someone will call me back.
There are lots of hidden costs that do not get communicated to you prior to opening the account i.e initiation fees, monthly services fees,Insurance, interest etc
I have paid up the account and now want to close this account before I get ********** further, however no one can tell me how to close this account...
Very unhappy.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
31 Oct 2019, 08:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply31 Oct 2019, 08:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
31 Oct 2019, 08:58Good day
We are pleased to inform you that your complaint has been resolved.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
Kind Regards,
RCS CARDS
RCS's reply31 Oct 2019, 08:58
Official
Good day
We are pleased to inform you that your complaint has been resolved.
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
Kind Regards,
RCS CARDS
FM
Faith M's updateReviewer Update
16 Nov 2019, 09:12I have no idea whose issue you are referring to as resolved, I have not been assisted, I have not heard from any one from your company and I do not think anyone is bothered.I have continued calling your call center that never gets answered, if you are lucky to get through, you will be told someone will call you back and that will be the end of it.
I have many accounts with so many stores,I am yet to experience a company that takes no accountability as yours. What a nightmare this has been.
I am further disappointed to learn that you are coming here to do some "PR" that are a complete lie. Can you explain to me who, what, how and when this was resolved?
I have many accounts with so many stores,I am yet to experience a company that takes no accountability as yours. What a nightmare this has been.
I am further disappointed to learn that you are coming here to do some "PR" that are a complete lie. Can you explain to me who, what, how and when this was resolved?
FM
Faith M's update16 Nov 2019, 09:12
Reviewer Update
I have no idea whose issue you are referring to as resolved, I have not been assisted, I have not heard from any one from your company and I do not think anyone is bothered.I have continued calling your call center that never gets answered, if you are lucky to get through, you will be told someone will call you back and that will be the end of it.
I have many accounts with so many stores,I am yet to experience a company that takes no accountability as yours. What a nightmare this has been.
I am further disappointed to learn that you are coming here to do some "PR" that are a complete lie. Can you explain to me who, what, how and when this was resolved?
I have many accounts with so many stores,I am yet to experience a company that takes no accountability as yours. What a nightmare this has been.
I am further disappointed to learn that you are coming here to do some "PR" that are a complete lie. Can you explain to me who, what, how and when this was resolved?