Victimized after being a ***** victim

On 03/03/2026 someone 'hacked' my RCS online account and spent R35 000 at Makro online. I was called by the ***** division and while I was talking for 18min the ******** purchases took place. It started with an SMS saying someone is buying on my account. When I responded no, its not me was when the phishing started. This was such an awful experience. I reported the ***** and was found liable. After the outcome I called Makro and asked can I at least see a copy of the invoices and delivery notes, so I can take it with me to SAPS to open a case of theft. Makro say they cannot help me I must ask RCS? RCS say they must 1st find out if they are allowed to sent it to me??? How on earth.... it seems to me customers info was leaked or compromised without RCS informing us, and they just expect me to pay, without me doing anything about it???? Why can't they help me with a invoice and delivery note??? Previously when I was actually the one buying from Makro online I got an email that said thank you for your purchase with an invoice. Why can they not check it and send it? Especially because they found me liable??? The Makro people say I must ask RCS and RCS say I must ask Makro