Very very poor customer service and management of accounts

I have an nwj account that Rcs is the credit provider I paid the account back in full on receipt of their settlement letter, I requested for them to close my account with immediate effect which was not done. YET ANOTHER DEBIT ORDER came off I complained and received an email from nwj customer service addressed to Mr M Bailey which is not me saying there is a credit on my account and that I need to submit documentation to them in order for the credit to be paid before they can close my account I rep**** 4 x asking them to close my account and advising them that I'm not Mr Bailey and that they must sent me an email stating that my account is closed to date nothing received!!!! Very very disgusted in your customer service and I'm contacting my lawyer to address the matter before any more debits are made to my account.

Watch out people management of the Rcs group accounts are very poor think twice before you take out credit with them. You might just get black listed for paying your bills