VERY VERY BAD SERVICE - NO SERVICE

Our game account was closed. I request for the account to be closed and ITC information to be updated. I also request a closure letter as I am in process to apply for a home loan and the ITC system still show an outstanding balance on my record. 1st Hussain Shaik informed me on 18 September 2015 that he can supply me with a closure letter, I have to update my ITC record myself. I request to talk to the Supervisor and Geraldine Claassen said she will phone me back as she want to confirm with the ITC department that have to do the necessary updates. She first give me the same message that I have to update my ITC myself. I've request her Managers detail and she with a lot of confidence gave me the Managers name. I did phone Clint Brink and not even Clint Brink phone me back. From 18 September 2015 till today did not one of the agents or the Manager took the time to assist us to give us a closure letter or to inform us if the ITC was updated. On 25 September 2015 did we talk to Asive Mbungenblu that forward an email to Geraldine again to phone us still not one phone call or any assistance. This is the worst service that we ever receive from RCS Hussain, Geraldine and Clint