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NL
Nicola L

1 reviews | Active since Jul 2020

02 Jul 2020, 11:48

VERY UPSET CLIENT

Unfortunately there is no minus stars to allocate. I had a payment due for my Pick and Pay Credit card which I paid on the 06/06/2020. To date it has still not been allocated and then they still phone me to tell me my account is in arrears after the proof of payment has been emailed more than 9 times already. Then you phone them and spend more than 30 minutes on the phone with them and they hang up on you. Very fast to phone for outstanding monies but trying to get anything out of them is impossible. Not to mention the tone in which some of the employees speak to you in.

0
Replies (4)
RCS
RCS's reply02 Jul 2020, 13:36
Official
 Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 
RCS Group 

NL
Nicola L's update02 Jul 2020, 14:26
Reviewer Update
Thank you for your response but it does not even help to speak to customer services. Nothing gets done.
I refuse to make any further payments until this issue is resolved.
Its giving me a bad credit score and making me look like someone that is not sticking to my payment terms it is not even my fault.
Seeing is believing if my payment is going to be allocated seeing that it has been almost a month of trying.
NL
Nicola L's update02 Jul 2020, 15:53
Reviewer Update
And......I just got called and asked when am I paying the arrears. What the hell???????
Get very fedup with this.
RCS
RCS's reply07 Jul 2020, 10:44
Official
Good day


We are pleased to inform you that your complaint has been resolved.


Please accept our apologies for the inconvenience this may have caused you.


I trust you find the above in order.


Kind Regards,
RCS CARDS