NB
Natasha B

1 reviews | Active since May 2017

02 May 2017, 15:40

VERY UNHAPPY

<p>In March 2017 I went to Markhams BFN and told the gentleman I would like to paythe total installment up to date. I paid over R4000,00 that day but he did not inform me that there will be future payments.</p> <p> </p> <p>In April 2017 RCS contacted me as to when I will do my next payment.</p> <p> </p> <p>Long story short I went to Fochini on the 30th April 2017 and made the payment. After that I went to Pick n Payfor groceries, they phoned RCS for authorization which the lady informed us that my account is in arrears. They can see that I have made a payment but it takes 24 - 48 hours to update on there system.</p> <p> </p> <p>On the 1st May at around 09:00 I phoned RCS to find out if I can use my card that day, the lady at the office said yes everything isis updated, she even gave me my balance. I went to Pick n Pay once again for groceries. Scanned everything and upon phoning RCS for authorization the lady said there is still more money outstanding before they can open my accoun.</p> <p> </p> <p>First of all why did the lady said on the first that I can use my card, every thing is updated. Second why didn't they inform me the day before abaout the other amount that needs to be paid o open my account again???</p>

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Replies (2)
RCS
RCS's reply13 Jun 2017, 14:21
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply13 Jun 2017, 14:22
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS