VERY SLOW RESPONSE DO NOT RECOMMEND.

Item: RCS
Rating: 1
Author: Renaldo P

One would assume that a big company such as RCS would have more methods to reduce your credit limit such as going online and requesting a credit limit decrease. Instead they are old fashioned and very slow to respond to email communication or have long waiting times for their call centre.

What an absolute frustration it is to reduce one’s credit limit with them, but they are always on you to increase your credit limit with ease.

The Makro card is linked to my ID number for which I require a limit decrease.

Helpful (0)

Replies (3)

RCS's replyOfficial

01 Nov 2019, 11:48

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,

RCS's reply01 Nov 2019, 11:48

Official

Best regards,

RCS's replyOfficial

01 Nov 2019, 12:21

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,
RCS CARDS

Best regards,

RCS's reply01 Nov 2019, 12:21

Official

Best regards,

Renaldo P's updateReviewer Update

01 Nov 2019, 12:54

Please action this immediately.

Renaldo P's update01 Nov 2019, 12:54

Reviewer Update

Please action this immediately.